About the job

Key responsibilities:

Customer Support
Handle customer queries via WhatsApp, phone, and email.
Resolve booking, payment, ticket, refund, and event-related issues.
Assist customers with check-in and ticket-related queries.
Follow up on open issues and ensure timely resolution.
Handle escalations professionally.

Operations
Monitor bookings, payments, cancellations, and customer requests.
Coordinate and resolve operational issues with internal teams.
Support event-day operations, including QR/check-in and seating issues.
Maintain records of complaints, refunds, and resolutions.
Prepare basic operational reports and MIS.

Coordination
Coordinate with Event, Sales, Finance, and Tech teams.
Track and communicate operational issues and updates.

Pay: ₹240,000.00 - ₹300,000.00 per year

Perks:
Food provided
Paid sick time
Paid time off

Education:
Bachelor's (Preferred)

Work Location: In person

📌 Support And Operations Intern Sanpada (India)
🏢 Vann Ventures
📍 India