Position Title: Sr. Manager – IT (Technical Lead – Retail Systems)

Experience Required: 6–10 years

Role Summary

We are looking for a hands-on technical IT generalist to handle end-to-end ownership of our retail IT systems. You will be the single point of contact for all technical initiatives, support, integrations, and current developments. You need to own systems like POS, CRM, P2P, Loyalty, MDM, and various integrations. You will work directly with functional teams.

Key Responsibilities
System Ownership
POS Billing Application – Support, bug fixes, Change requests.
CRM Application – User support, data fixes, reports.
B2B (Vendor Management) – Logic changes, integration fixes.
Attendance & HRMS.
P2P (Procure to Pay) – Finance-critical processes.
Digital Invoice, NPS, Loyalty Systems.
Integration Management
Monitor, debug, and fix broken integrations (POS ↔ ERP, CRM ↔ Loyalty, etc.)
Document all integrations.
Proactively identify brittle integrations.
Current Developments
Take requirements from functional team.
Architect solutions.
Build internal tools using .NET, SQL Server, MySQL, and frontend (HTML/CSS/JS).
Team SPOC for Technical Initiatives
Work directly with Functional team.
Decide technical approach, database design, API contracts.
Support & Triage




Bugs come directly to you from functional team.
You fix or get it fixed with supoodelegate
You communicate timelines and root causes back to business

Must-Have Skills (Non-negotiable)

Area Requirement .

NET Can read, modify, and write small-to-medium apps (WinForms/ASP.NET/Core)

SQLAdvanced queries, stored procedures (SQL Server + MySQL)

Frontend HTML, CSS, JavaScript – enough to build internal tools

Integrations Has worked with REST APIs, JSON, XML, file-based (SFTP, CSV) integrations

System Thinking Can look at a bug in POS and trace it to an integration or database issue

Communication Can talk to functional people without getting frustrated

Valuable-to-Have
Helpdesk or ticketing system exposure
Loyalty system or retail domain experience
Experience working in a small team without dedicated architects

You will focus 100% on applications, databases, and integrations.

Behavioral Expectations (Critical)
Self-sufficient – You will not get daily handholding. You will explore logs, read code, ask functional team, and figure it out.
Calm under pressure – POS down on Saturday evening? You own it.
Documenter – You will document what you fix.

📌 Technical Lead Mumbai
🏢 Shoppers Stop
📍 Mumbai