Job description:

We are looking for a dedicated and customer-oriented Customer Care Executive to join our pharma team. The ideal candidate will be responsible for managing patient calls, processing medicine orders, maintaining accurate records, and ensuring timely dispatch of products in compliance with statutory guidelines.

Key Responsibilities:
Conduct patient reminder calls and follow up with existing customers to ensure repeat orders and maintain engagement.
Contact recent patients, communicate company values, and explain available facilities and product quality.
Engage patients through regular interaction, build trust, and ensure a positive experience that strengthens long-term relationships (Patient Engagement).
Collect and verify all necessary details for invoice generation, including patient information, billing/shipping address, contact details, and preferred payment mode.
Obtain and maintain prescription records and promote additional products as per prescription.




Share tentative delivery timelines with customers and ensure timely order dispatch.
Maintain and update daily call reports, reminder lists, and remarks on customer interactions.
Support the Patient Care Manager in daily operations and assist other team members when required.
Ensure all customer communication adheres to company protocols and compliance standards.

Requirements:
Graduate or Diploma in Pharmacy / Life Sciences / any related field.
1–3 years of experience in customer care, telecalling, or sales (preferably in the pharmaceutical or healthcare sector).
Excellent communication and interpersonal skills.
Empathy and patience in dealing with patients/customers with a problem-solving mindset.

· Ability to work independently and as part of a team.

Job Types: Full time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Care Executive Delhi
🏢 NARANG BIOTEC
📍 Delhi