Dealership Location-BR BALAJI LLP MAHINDRA DEALERSHIP

NH.30,GEEDAM ROAD,PANDRIPANI,JAGDALPUR BASTAR

Profile summary-Acts as the primary customer interface in the service workshop, responsible for understanding customer concerns, ensuring accurate job card creation, coordinating service execution, delivering a positive customer experience, and achieving service revenue, quality, and customer satisfaction KPIs.

Skills & Competencies

· Automobile passionate (product Knowledge)

· Customer focus.

· Positive communication skill, read, write & speak English and local language.

· Knowledge of automobiles, DMS/Genie and usage proficiency.

· Proactive.

· Vehicle Driving (4-wheeler)

· Process compliance.

· Responsive, Agile

Job Responsibilities :
Receive vehicles and interact with customers to understand service requirements and vehicle complaints accurately.
Create job cards in DMS/Genie with explicit problem descriptions, repair requirements, and service estimates (FQC).
Explain service processes, timelines, and costs to customers and obtain necessary approvals.
Coordinate with Job Controllers, Technicians, Floor Quality, Spare Parts,



and Warranty teams for smooth job execution.
Ensure adherence to service processes and SOPs throughout the service cycle.
Monitor job progress to achieve Turnaround Time (TAT), CEA & TEA targets.
Update customers proactively on job status, delays, and additional work approvals.
Conduct vehicle test drives when required to identify or verify customer concerns.
Promote and achieve service revenue targets through upselling of allied businesses (value-added services, accessories, extended warranty, etc.).
Ensure quality vehicle delivery, explain work carried out, and confirm customer satisfaction at handover.
Address and resolve customer concerns and complaints promptly to improve CX scores.
Support customer retention, loyalty, delight, and endorsements through empathetic and responsive service.
Any other work as assigned by the superiors or management

Qualification(s):-

Degree/Diploma in Engineering/ITI

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:
Cell phone reimbursement
Internet reimbursement
Provident Fund

Work Location: In person

📌 Service Advisor Jagdalpur (India)
🏢 BR BALAJILLP
📍 India