Associate - Customer Care - Collections 5A

Job Description

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.

Respond to email /phone queries related to disputed invoice

Research and analyze the disputes/deductions in ERP

Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

Find prospects and recommend solutions for process and automation improvements

Daily reporting of individual portfolios to track and monitor the past dues

Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

Work as a teammate to process any Adhoc request in a timely manner.

Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimally and professionally.

Bring up problems to senior staff members and or management as appropriate

📌 International Voice Process Executive Noida
🏢 Spearhead Professional
📍 Noida