Handling inbound phone calls, chats, and emails from customers.
Assisting customers in finding resolutions on customer query/issues/concerns
Helping customers understand our products, navigate the application process, and move confidently through each step of their experience.
Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met
Treat customers in a consistent, courteous, and productive manner according to quality monitoring guidelines
📌 Senior Executive Noida (India)
🏢 EXL
📍 India