We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires solid communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

Key Responsibilities
Process and authorize trade finance transactions including:
Letters of Credit (LCs)
Bank Guarantees (BGs)
Bills Collection
Export & Import Documentary Credits
Trade Loans and Remittances
Ensure compliance with UCP 600, ISBP, URDG, FEMA, RBI guidelines, and internal policies.
Review trade documents and identify discrepancies.
Manage transaction processing within agreed TATs and service standards.
Handle customer, branch, and stakeholder queries effectively.
Monitor operational risks and implement control measures.
Prepare MIS, productivity reports, audit responses,



and exception tracking.
Support internal and external audits and ensure closure of observations.
Drive process improvement and automation initiatives.
Guide and support junior team members and assist in workload management.

Eligibility Criteria
Graduate/Post Graduate in Commerce, Banking, Finance, or related disciplines.
4–7 years of experience in Trade Finance Operations.
Positive understanding of Import/Export Operations, LCs, BGs, Documentary Collections, and International Trade regulations.
Knowledge of SWIFT messages and trade finance systems.
Robust analytical, communication, and stakeholder management skills.

Key Competencies
Trade Finance Knowledge
Operational Risk & Control
Regulatory Compliance
Team Management
Process Improvement
Customer Focus
Attention to Detail
Problem Solving & Decision Making

📌 Operations Team Member Wbg Operations Ops 0469 4615 1081244 Delhi
🏢 Kotak Securities
📍 Delhi