Roles and Responsibilities
Troubleshoot and resolve meter data management, meter integration, laptop support, desktop support, system support, IT support, and hardware networking issues.
Conduct remote support sessions using various tools such as TeamViewer or Remote Desktop Connection.
Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
Manage day-to-day IT support, hardware, software, and network troubleshooting.
Set up laptops and configure systems and accounts for recent employees.
Manage company email accounts, user access, account recovery, and system permissions.
Maintain IT tracking sheets, asset declarations, inventory records, and handover documentation.
Maintain biometric Device and manage Google Forms for internal processes.
Support smart and prepaid meter integration,



including communication setup, configuration, testing, and troubleshooting.
Coordinate with internal teams and external vendors to resolve meter connectivity and integration issues.
Assist with meter data validation and maintain technical documentation related to integration activities.
Manage company digital platforms, and IndiaMART coordination.
Support the creation of social media posts, graphic designs, banners, and other promotional materials as required.
Coordinate with different departments to address technical and digital operational requirements.
Perform other IT, digital operations, and technical support duties as assigned by management.

📌 Technical Support Executi Gurugram
🏢 Idealprepaid India
📍 Gurugram