We are looking for a proactive and customer-focused CRM Executive to manage customer interactions, handle inbound and outbound calls, maintain customer relationships, and coordinate with internal teams. The ideal candidate should have robust communication skills, a follow-up-oriented approach, and the ability to maintain accurate customer records.
Make inbound and outbound calls to customers and educational institutions.
Handle customer queries and provide appropriate information and support.
Follow up with leads, customers, schools, and educational institutions.
Maintain accurate customer and lead data in the CRM system.
Update call records, follow-ups, lead status, and customer interactions.
Coordinate with the Sales Team and CRM Head for lead conversion and customer support.
Understand customer requirements and escalate issues when necessary.
Prepare daily calling and follow-up reports.
Ensure timely follow-ups with existing and potential customers.
Maintain qualified communication and build positive customer relationships.