Serve as second-in-command to the Centre Manager and assist in day-to-day clinic management.
Work with nurse managers and doctors to manage daily operations of the assigned service area ensuring smooth running.
Review key processes to improve KPIs across total customer experience, operational efficiency, and resource utilization.
Track, monitor, and make recommendations for departmental budget utilization to achieve optimisation of allocated resources.
Manage a team of support staff (Customer Care Executives, Staff Nurses, Lab Technicians, and others) to deliver timely and excellent services.
Manage customer complaints and follow up with service recovery when necessary.
Coordinate with corporate clients and TPAs (Third Party Administrators) regarding payments of medical service bills.
Generate and dispatch medical reports to clients within defined turnaround times (TAT).




Handle overflow of customers from the Billing Desk and manage customer flow at the clinic.
Collect and manage customer feedback through the CMS portal; coordinate report pickups.
Participate actively in Rapid Improvement Events (RIEs), IT implementations, and current initiatives.
Maintain bills related to basic amenities; handle daily transactional issues.
Coordinate with the Centre Manager for organizing health camps and corporate events.
Generate Reports and MIS as required.
QUALIFICATIONS
Graduate in Hospital/Healthcare Administration, BBA, or MBA — preferred.
Familiarity with insurance claim processes, TPA empanelment, and corporate billing.

Pay: ₹18,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Operations Executive Jaipur
🏢 Peeyush Medicity
📍 Jaipur