Pop-Up Shop is one of the well-recognised multi-brand luxury omni-channel fashion platforms, curating exceptional Indian designer brands and taking them to global markets. With a robust presence across online and offline platforms, we bring together the some of finest Indian fashion for a discerning global clientele

Key Responsibilities
Order Fulfillment & Follow-Up.
Track and follow up on all confirmed store orders from booking until final delivery.
Ensure timely execution of orders as per committed delivery timelines.
Maintain close coordination with the post-sales team for order updates and processing.
SLA Monitoring, Monitor orders against defined Service Level Agreements (SLA).
Proactively follow up on pending orders and highlight potential delays.
Alteration & Trial Management
Maintain the In-House Alteration Sheet and coordinate with the alteration team.
Ensure alterations are completed before scheduled trials and deliveries.
Customization & Quality Checks
Ensure accuracy in measurements, customization, and alteration requirements.




Conduct necessary quality checks before trials or delivery.
Query Management, Maintain and update the Query Sheet, including: pre-order queries, post-order queries RTO (Return to Origin) queries.
Ensure timely resolution through coordination with relevant teams.
Order Escalation Management, Maintaining Escalation Sheet for urgent or delayed orders.

Required Skills -
Solid communication and coordination skills & has worked with clients in-person and in handled front end sales and order queries.
Ability to work effectively with post-sales, stylists, production teams, and vendors.
Valuable understanding of store production, customization, and alteration processes
Strong follow-up, organization, and problem-solving abilities
Basic proficiency in Excel, reporting, and order tracking systems

Location: Kala Ghoda, Mumbai

Immediate Joiner's Preferred.

📌 Store Production Sales Mumbai
🏢 Pernia's Pop-Up Shop
📍 Mumbai