Assistant Manager - International Non-Voice Operations

Location: Chennai

Company: Datamark BPO Services Pvt Ltd

About the Role

We are seeking an experienced Assistant Manager - International Non-Voice Operations to lead and manage back-office operations while driving service excellence, team performance, productivity, and client satisfaction. The ideal candidate should have robust people management skills and experience handling international non-voice processes.

Key Responsibilities
Manage day-to-day international back-office/non-voice operations.
Lead, coach, and develop teams to achieve business objectives.
Monitor and drive SLA, KPI, quality, and productivity targets.
Handle client communications and stakeholder management.
Analyze operational metrics and implement process improvements.
Conduct performance reviews, feedback sessions, and team development initiatives.
Manage escalations and ensure timely resolution.
Drive continuous improvement projects to enhance efficiency and customer experience.
Ensure compliance with organizational and client requirements.
Support workforce planning, resource allocation, and capacity management.

Required Skills & Experience




5+ years of experience in BPO/BPM operations.
Minimum 2+ years of experience in Team Lead/Assistant Manager/Operations Management role.
Experience in International Non-Voice or Back Office Operations.
Robust people management and team handling experience.
Experience managing client expectations and stakeholder relationships.
Robust analytical, reporting, and decision-making skills.
Excellent verbal and written communication skills.
Hands-on experience with SLA, KPI, Quality, and Productivity management.

Preferred Skills
Lean Six Sigma certification (preferred).
Exposure to transition, process excellence, or continuous improvement initiatives.
Experience in shared services, transaction processing, or banking operations will be an added advantage.

What We're Looking For

International Process Experience
Back Office / Non-Voice Operations Experience
Team Handling & People Management
Client & Stakeholder Management
SLA / KPI Management
Process Improvement Mindset

Interested candidates can apply with there updated resume.

📌 Assistant Manager Chennai
🏢 DATAMARK BPO SERVICE
📍 Chennai