Job Summary

We are looking for an experienced Head of Operations to lead end-to-end gold transaction operations across multiple states. The role will ensure accuracy, transparency, security, process standardization, compliance, and operational efficiency while leading Gold Processing Managers and supporting data-driven business decisions.

Roles & Responsibilities
Lead, manage, and mentor Gold Processing Managers across multiple states.
Oversee the complete gold transaction process including collection, verification, processing, certification, and sales.
Ensure consistent implementation of SOPs across all operational units.
Monitor secure movement of gold between branches, state hubs, and Head Office.
Ensure accuracy in gold weight, billing, stone removal, melting, and purity certification.
Supervise gold sales transactions with bidders and monitor returns.
Consolidate and analyze transaction data across states, including volumes, discrepancies, processing times, and sales performance.
Prepare MIS and analytical reports for management.




Ensure compliance with statutory, audit, security, and company policies.
Identify operational risks and implement corrective measures.
Drive process improvements and standardization to support business expansion.
Collaborate with Finance, HR, and Business Development teams for cross-functional alignment.

Mandatory Requirements
Graduate/Postgraduate in Business, Commerce, or Operations Management.
12–15 years of experience in operations, including 5+ years in a leadership role.
Experience in gold, precious metals, financial services, or retail industries.
Proven experience managing multi-location/state-level operations.
Robust experience in gold buying, processing, and sales transactions.
Demonstrated ability in data analysis, reporting, and process standardization.
Robust understanding of operational controls, compliance, and risk management.

📌 Head Of Operations Bengaluru (India)
🏢 White Gold Money
📍 India