Job Title: Customer Support Associate - International Voice & Chat

Experience Required: 2+ Years

Job Type: Work from Office (Onsite)

Job Timings: Rotational Shift

Job Summary

We are looking for a Blended Customer Support Associate – International Voice & Chat to join our team and provide exceptional customer support to international customers.
2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat
Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto setting/company
Experience using AI-powered tools (e.g., AI copilots, chatbots)
Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)
Required Skills & QualificationStrong communication skills are mandatory.




Profile quality will be the key focus while sourcing.
Candidates from regulated industries will be preferred:
FinTech
Banking
Insurance
Financial Services
Crypto industry experience will be an added advantage.
Since crypto experience may be difficult to find, solid financial domain experience will also be considered.
Client has started introducing AI initiatives within their operations.
Existing resources are also undergoing AI-related training.
Candidates should have basic awareness/experience with AI-powered tools.
Exposure to:
AI copilots
Chatbots
AI-based support tools.
Minimum Qualification is Graduations.

📌 Customer Support Associate Secunderabad
🏢 Artech Infosystems Private
📍 Secunderabad