Job Title: Customer Service Executive – Cart Recovery & Order Support

Company: Sahii.in

Location: Delhi (On-site)

Experience: 0–2 years

About Sahii.in

Sahii.in is a Delhi-based e-commerce platform specializing in mobile spare parts, serving repair shops and technicians across India with a wide catalog of genuine parts.

Role Overview

We're looking for a proactive Customer Service Executive to join our support team. You'll be the first point of contact for customers who've shown interest but haven't completed their purchase, and for those awaiting delivery confirmation — turning drop-offs into orders and ensuring a smooth delivery experience.

Key Responsibilities
Call customers who abandoned their cart or sign-up process and guide them to complete their purchase
Handle objections professionally using provided scripts and product knowledge
Follow up on orders to confirm delivery details and reduce return-to-origin (RTO) instances




Log call outcomes and customer feedback in the admin/CRM system
Coordinate with the WhatsApp outreach flow for cart recovery follow-ups
Meet daily/weekly targets for recovered carts and confirmed deliveries

Requirements
Fluent in Hindi and comfortable with Hinglish phone conversations
Prior experience in tele-calling, sales, or customer service preferred
Basic computer skills (Excel, WhatsApp Business, CRM tools)
Positive communication and persuasion skills
Self-motivated and target-driven

Nice to Have
Experience in e-commerce or telecom/mobile parts industry
Familiarity with objection-handling in sales calls

What We Offer
Fixed salary + incentives on recovered orders
Growth prospect in a rapid-scaling e-commerce business
Hands-on exposure to sales operations and customer experience

📌 Customer Service Executive New Delhi
🏢 SHRI TECH
📍 New Delhi