Key Responsibilities
Provide L2/L3 support for Salesforce Commerce Cloud (SFCC) applications and integrations.
Monitor production settings and proactively identify performance issues.
Troubleshoot and resolve incidents, defects, and service requests within agreed SLAs.
Analyze logs, application errors, and performance bottlenecks.
Support code deployments, releases, and setting management activities.
Work closely with development teams to diagnose and resolve production issues.
Perform root cause analysis (RCA) and implement preventive measures.
Manage and support integrations with payment gateways, OMS, ERP, CRM, and third-party systems.
Monitor site performance, availability, and transaction health.
Create and maintain support documentation, knowledge base articles, and operational runbooks.
Participate in on-call support and incident management processes.
Ensure compliance with security, change management, and operational standards.

Required Skills & Qualifications




Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years of experience in Salesforce Commerce Cloud (Demandware) support and maintenance.
Solid understanding of SFCC architecture, Business Manager, and Storefront Reference Architecture (SFRA).
Experience with:
JavaScript
HTML5
CSS3
ISML Templates
XML and JSON
Knowledge of SFCC OCAPI, SCAPI, Web Services, and job framework.
Experience in troubleshooting production issues and analyzing application logs.
Familiarity with Git, Jenkins, CI/CD pipelines, and deployment processes.
Understanding of e-commerce workflows including:
Catalog Management
Pricing & Promotions
Search & Merchandising
Checkout & Payments
Order Management
Experience working in Agile/Scrum environments.

📌 Salesforce Commerce Cloud Developer S Kolkata
🏢 Tata Consultancy Services
📍 Kolkata