The SAP AMS Project Manager is responsible for overseeing the delivery of SAP Application Management Services, ensuring smooth post-implementation support, system maintenance, and continuous improvement. This role involves managing service-level agreements (SLAs), coordinating with stakeholders, and leading a team of SAP consultants to deliver high-quality support across SAP modules.
Mandatory Requirements:
• Experience in Pharma is mandatory
• Required to go to office all the 5 Days per week
• Should be working experience in any one SAP module

Responsibilities
Key Responsibilities
Service Delivery & Operations
Lead AMS team to support SAP modules (FI/CO, MM, SD, PP, QM,WM, ABAP etc.)
Manage incident, problem, and change management processes.
Ensure SLAs and KPIs are consistently met or exceeded.
Monitor system performance and drive root cause analysis for recurring issues.
Project & Enhancement Management
Plan and manage minor enhancements, break-fix work, and service requests.




Coordinate with functional and technical consultants for issue resolution and improvements.
Facilitate knowledge transfer and documentation.
Stakeholder & Team Management
Serve as the primary contact for business users, IT stakeholders, and vendors.
Participate in governance meetings and prepare reporting dashboards.
Maintain high team morale and foster a team-oriented workplace.
Continuous Improvement & Compliance
Assess AMS delivery efficiency and implement best practices.
Support audits and compliance requirements.
Ensure adherence to ITIL processes and AMS best practices.

Qualifications
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, or related field.
5+ years of experience in SAP project management, with at least 3 years in AMS.
Experience with SAP S/4HANA environments.
Familiarity with ITSM tools like Solution Manager, ServiceNow, or JIRA.
SAP Experience in relevant modules.
Solid leadership, communication,

📌 Sap Project Manager Mumbai
🏢 Zensar
📍 Mumbai