SEEBURGER India_ EDI Support

EDI Product Support Engineer Senior

Experience: 4 - 9 Years
Location: India
Department: Product Support / Integration

Role OverviewWe are looking for an experienced EDI Product Support Engineer with 6+ years of experience in EDI/B2B integration, production support, troubleshooting, and customer support. The candidate should have robust knowledge of EDI standards, integration platforms, communication protocols, and a positive understanding of automation and AI-driven support.

Key Responsibilities
Provide L2/L3 production support for EDI/B2B and integration platforms.
Troubleshoot EDI transaction failures, mapping issues, connectivity problems, performance issues, and production incidents.
Perform RCA, incident management, problem management, and SLA-driven support.
Work with customers, development, infrastructure, network, and product teams.
Support partner onboarding, certificates, deployments, configuration changes, and migrations.
Create knowledge articles, troubleshooting guides,



and automation solutions.

Required Technical Skills

EDI Standards : X12, EDIFACT, VDA,XML / JSON / Flat Files

EDI / Integration Platforms IBM Sterling Integrator / Sterling B2B / OpenText / Boomi / Cleo / SEEBURGER(added advantage)

Communication Protocols : AS2,FTP / SFTP / FTPS,HTTPS,OFTP / OFTP2,REST / SOAP

Security & Troubleshooting : SSL/TLS, X.509 certificates, PGP encryption/decryption ,SSH keys ,Log analysis

Automation & AI
Knowledge of Python, PowerShell, Shell scripting, or similar
Experience in automating monitoring, log analysis, reporting, health checks, and repetitive support activities.
Basic understanding of Generative AI, LLMs, RAG, AI-assisted troubleshooting, and support chatbots.
Exposure to tools such as ChatGPT/Copilot, OpenAI, Azure OpenAI, Ollama, LangChain, or vector databases is an advantage.

📌 Edi Support Analyst Chennai (India)
🏢 SEEBURGER
📍 India