Role & responsibilities
Manage and supervise a team of telecallers responsible for outbound calling, lead generation, and customer engagement.
Assign daily calling targets and monitor individual and team performance.
Track daily calls, qualified leads, follow-ups, appointments, and conversions.
Ensure timely follow-ups with prospects and maintain an updated lead database.
Train, coach, and motivate team members to improve calling quality and productivity.
Monitor call quality, communication skills, objection handling, and sales pitch effectiveness.
Help team members handle customer queries and overcome sales objections.
Coordinate with the field sales team to schedule client meetings and transfer qualified leads.
Prepare daily, weekly, and monthly performance reports for management.




Identify performance gaps and implement improvement plans to achieve team targets.
Ensure proper usage of CRM tools, sales trackers, and reporting systems.

Preferred candidate profile
35 years of experience in telecalling, telesales, inside sales, or customer acquisition.
At least 1–2 years of experience managing or leading a telecalling/telesales team.
Robust understanding of outbound calling, lead generation, and follow-up management.
Excellent communication, team management, and problem-solving skills.
Experience in target setting, performance monitoring, and team productivity management.
Basic knowledge of MS Excel, CRM tools, and sales reporting.
Ability to work in a target-driven setting.

📌 Team Leader Telesales / Telecalling Telecom/cpaas Greater Noida
🏢 Fabmediatech
📍 Greater Noida