Job Description Customer Support Executive

Key Responsibilities
Respond to customer queries through calls, emails, and support tickets in a timely and professional manner.
Provide accurate information regarding products, services, processes, and company offerings.
Resolve customer issues while ensuring a high level of customer satisfaction.
Manage, document, and follow up on support tickets effectively.
Coordinate with internal teams for issue resolution and escalations.
Adhere to defined SLAs, quality standards, and company policies.
Maintain accurate records of customer interactions and resolutions.

Required Skills
Robust customer service orientation with the ability to handle inbound/outbound calls and email-based support.
Basic knowledge of CRM tools and case management systems for logging and tracking customer requests.
Ability to quickly understand digital products, wallet transactions, and basic payment gateway issues.
Good escalation management skills with the ability to collaborate effectively with operations and technical teams.
Excellent communication, problem-solving, and interpersonal skills.
Ability to work in a rapid-paced setting while maintaining service quality.

📌 Walk In Customer Support Executive Mumbai (India)
🏢 Augmont Goldtech
📍 India