Job Summary

We are seeking a highly motivated and customer-focused individual to join our inbound sales service team. This role focuses on providing exceptional service to our US-based customers via phone, email, and chat, while also identifying prospects to upsell or cross-sell products/services.

Location: Work From Office (Full time)

Shift: 7:30 p.m to 4:30 a.m (Night Shift)

Responsibilities
Handle a high volume of inbound customer calls, emails, and chats in a timely and efficient manner.
Provide accurate and helpful information regarding products, services, pricing, and promotions.
Accurately process orders, payments, and returns.
Identify and address customer needs, proactively suggesting relevant products or services.
Maintain accurate records of customer interactions in the CRM system.
Contribute to a positive and collaborative team environment.
Stay updated on product knowledge, company policies, and industry best practices.




Proactively identify areas for process improvement and contribute to solutions.

Qualifications
High school diploma or equivalent
Minimum of 1 year of experience in sales.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution skills.
Proficiency in using computers and CRM software.
Ability to work effectively in a quick-paced setting.
Ability to multitask and prioritize effectively.
Ability to work independently and as part of a team.
Strong work ethic and commitment to exceeding expectations.

Note

Outstanding work life balance. Full time Work From Office. No Cab Facility Available.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sales Representative Noida
🏢 Lightfire Solutions
📍 Noida