SAP CS (Customer Service) Consultant

Job Summary

We are seeking an experienced SAP CS (Customer Service) Consultant with solid expertise in service management processes, customer support operations, and SAP Customer Service module configuration. The ideal candidate should have hands-on experience in implementing, supporting, and enhancing SAP CS solutions integrated with other SAP modules.

Key Responsibilities
Gather, analyze, and document business requirements related to customer service processes.
Configure and support SAP CS functionalities including:
Service Notifications
Service Orders
Service Contracts
Warranty Management
Repair and Returns Processing
Design and implement end-to-end customer service solutions in SAP.
Work closely with business stakeholders to understand service operations and recommend best practices.
Integrate SAP CS with:
SAP SD (Sales & Distribution)
SAP PM (Plant Maintenance)
SAP MM (Materials Management)
SAP FI/CO (Finance & Controlling)




Prepare functional specifications and support development teams during enhancements.
Conduct unit testing, integration testing, UAT, and production support.
Provide end-user training and create process documentation.
Support incident resolution and continuous process improvements.

Required Skills
4+ years of hands-on experience in SAP CS module.
Strong knowledge of:
Service Notifications
Service Orders
Installed Base Management
Equipment Master
Functional Locations
Service Contracts
Warranty Claims Management
Experience in SAP ECC and/or SAP S/4HANA.
Positive understanding of customer service and after-sales service processes.
Knowledge of integration with SD, PM, MM, and FI modules.
Experience in implementation, rollout, support, or migration projects.
Solid communication and stakeholder management skills.

📌 Sap Cs Consultant Pune (India)
🏢 Capgemini
📍 India