Role & responsibilities
Gather, analyze, and document business requirements for Service Management processes.
Configure SAP Service Management solutions in SAP S/4HANA.
Design and implement:
Service Orders
Service Contracts
Service Quotations
Warranty Management
Service Confirmation
Complaint and Returns Management
In-House Repair Processes
Field Service Management Integration
Conduct Fit-Gap analysis and propose scalable business solutions.
Prepare functional specifications for custom developments and integrations.
Collaborate with technical, integration, and business teams.
Support integration with:
SAP SD (Sales & Distribution)
SAP MM (Materials Management)
SAP PM/EAM (Plant Maintenance)
SAP FI/CO (Finance & Controlling)
Execute SIT, UAT, and production support activities.
Provide end-user training and create user documentation.
Support data migration, cutover, and hypercare activities.

Preferred candidate profile

📌 Sap Cs Consultant Pune (India)
🏢 Capgemini
📍 India