Role & responsibilities
Welcome guests warmly and ensure a pleasant dining experience.
Handle table reservations, walk-in bookings, guest inquiries, and special requests.
Coordinate with restaurant managers and service staff to ensure smooth guest service.
Assist guests with menu queries, restaurant offers, events, and special occasions.
Handle guest complaints professionally and ensure timely resolution.
Collect guest feedback, maintain reservation records, and build relationships with regular and VIP guests.
Manage phone calls, online inquiries, and promote restaurant offers to enhance guest engagement and encourage repeat visits.

Preferred candidate profile
Graduate in Hospitality, Hotel Management, or a related field preferred.
1 - 5 years of experience in guest relations, customer service, or restaurant operations.
Excellent communication, interpersonal, and problem-solving skills.
Pleasant personality, skilled grooming, and flexibility to work rotational shifts, weekends, and holidays.

📌 Guest Relation Executive Mumbai
🏢 PRATISH ENTERPRISE
📍 Mumbai