We are seeking a motivated and detail-oriented Service Desk professional to join our team in India. The ideal candidate will provide outstanding customer service and technical support to our users, ensuring all issues are resolved efficiently and effectively.
Responsibilities
- Respond to customer queries via phone, email, or chat in a timely and efficient manner.
- Diagnose and troubleshoot hardware and software issues reported by users.
- Provide technical support for various applications and systems.
- Document incidents and service requests in the ticketing system accurately.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Maintain a high level of customer satisfaction throughout the support process.
Skills and Qualifications
- 1-3 years of experience in a service desk or technical support role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Proficient in using ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to work in a quick-paced environment and handle multiple tasks simultaneously.
- Basic knowledge of networking concepts and troubleshooting.
- Familiarity with Windows and Mac operating systems, as well as common software applications.