Assistant to COO – Retail Operations & Administration ( (Only candidates currently based in Shillong, Meghalaya are eligible to apply ).

Location: Shillong, Meghalaya
Salary: 25,000–35,000 per month, depending on experience and suitability
Job Type: Full-time, On-site
Experience: 3–5 years preferred

About the Role

We are looking for a proactive, organised and dependable professional to assist the Chief Operating Officer (COO) in coordinating the day-to-day operations of a diversified business group engaged in retail, electronics, children's products, wine retail, tea plantation and tea sales.

The selected candidate will act as the COO's operational support partner, ensuring that store managers and business teams follow up on priorities, reports are submitted on time, issues are escalated promptly and decisions are translated into action.

This role is ideal for someone with solid coordination, reporting, follow-up and communication skills who can manage multiple responsibilities independently.

Key Responsibilities

1. Retail Operations Coordination

- Coordinate with store managers and team leaders across the group's retail businesses.
- Track daily sales reports, store performance, attendance, stock-related updates and operational issues.
- Ensure that instructions from the COO are communicated clearly and implemented within agreed timelines.
- Follow up on store-level challenges and escalate matters requiring management intervention.
- Coordinate with teams to maintain operational discipline and consistent reporting.

2. Reporting and Performance Monitoring

- Consolidate daily, weekly and monthly business reports.
- Maintain Excel or Google Sheets trackers for sales, targets, expenses,



stock issues and pending tasks.
- Prepare concise performance summaries for the COO.
- Highlight deviations, recurring issues and delays that require attention.

3. Administrative and Executive Support

- Manage the COO's calendar, meetings, reminders and follow-up schedules.
- Prepare meeting agendas, record minutes and maintain an action-taken tracker.
- Coordinate with accounts, procurement, vendors and other internal departments.
- Maintain organised records, business documents and management reports.

4. Cross-Business Coordination

- Support coordination between retail outlets and the group's other business verticals.
- Assist in monitoring assigned projects, deadlines and operational improvements.
- Help the COO maintain oversight of routine retail operations so he can devote greater attention to tea plantation activities and tea business development.

5. Accountability and Follow-through

- Ensure pending tasks have clear owners and deadlines.
- Follow up proactively rather than waiting for reminders.
- Communicate professionally with employees at different levels.
- Handle confidential business information with discretion.

Required Qualifications and Skills

- Graduate in Business Administration, Commerce, Management or a related field.
- Preferably 3–5 years of experience in retail operations, business coordination,



executive assistance or administration.
- Good working knowledge of MS Excel or Google Sheets, email and report preparation.
- Strong verbal and written communication skills.
- Excellent organisational skills, attention to detail and time management.
- Ability to coordinate with multiple teams and manage competing priorities.
- A practical, solution-oriented approach with strong follow-up and execution skills.
- Must be currently based in Shillong and available to work on-site.

Preferred Experience

- Experience supporting a COO, business head, operations head or senior manager.
- Exposure to multi-outlet retail, franchise operations, inventory coordination or sales reporting.
- Experience working with small or medium-sized business groups with multiple business verticals.

What We Are Looking For

We need someone who takes ownership, follows through on commitments, maintains accurate reports and ensures that important tasks do not get missed.

The right candidate should be comfortable working in a fast-paced business environment, interacting with store managers and senior management, and handling operational details with minimal supervision.

Compensation

25,000–35,000 per month, depending on relevant experience and demonstrated capability.

Work Location: Shillong, Meghalaya
Employment Type: Full-time, on-site

Interested candidates may apply with their updated CV, current location, relevant experience and expected salary or can send the resume on [email protected]

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Paid time off

Work Location: In person

📌 Assistant to COO – Retail Operations & Administration (Shillong)
🏢 Centre Point Retail
📍 Shillong