Department: Centre Operations
Job Type: Full time

Location: Gorakhpur, Uttar Pradesh
Experience: 5–8 years of relevant experience, preferably in eye care, hospitals, or multi-specialty healthcare
Education: Graduate/Postgraduate in Healthcare Management, Hospital Administration, Business Administration, or a related field preferred.

Job Summary

We are looking for a dynamic and result-oriented Centre Manager to oversee the overall operations, business performance, and patient experience of an Eye Care Centre in Gorakhpur. The incumbent will be responsible for driving revenue growth, improving operational efficiency, managing teams, enhancing patient satisfaction, and ensuring compliance with organisational policies and healthcare standards.

The ideal candidate should possess strong leadership, business acumen, patient relationship management skills, and the ability to achieve operational and financial targets.

Key Responsibilities

1. Business Growth & Revenue Management

- Drive centre revenue, patient footfall, surgical conversions, and achievement of monthly business targets.
- Monitor OPD footfall, consultation-to-procedure conversion, optical and diagnostic revenue, and IPD/surgical performance, wherever applicable.
- Identify opportunities to improve revenue per patient and maximise utilisation of doctors, facilities, and other resources.
- Develop and implement local marketing initiatives, referral programmes, and patient acquisition activities.
- Build relationships with local doctors, corporates, referral partners, and other relevant stakeholders.

2. Centre Operations & Process Excellence

- Manage day-to-day operations to ensure smooth functioning of OPD, diagnostics, opticals, pharmacy, and surgical services, as applicable.




- Ensure effective appointment scheduling, patient flow management, billing, discharge, and coordination across departments.
- Monitor operational dashboards and key performance indicators (KPIs) to identify gaps and implement corrective actions.
- Ensure adherence to standard operating procedures (SOPs), service standards, and internal policies.
- Maintain optimum utilisation of infrastructure, equipment, consumables, and manpower.

3. Patient Experience & Service Quality

- Ensure a seamless, courteous, and patient-centric experience across all touchpoints.
- Monitor patient feedback, complaints, waiting time, and service quality indicators.
- Drive patient satisfaction, positive online reviews, and service recovery initiatives.
- Coordinate with doctors and clinical teams to ensure timely consultations and effective patient communication.

4. Team Leadership & Performance Management

- Lead, motivate, and manage front office, counselling, operations, optical, and other centre teams, as applicable.
- Set individual and team targets and monitor performance against defined KPIs.
- Conduct regular team meetings, performance reviews, and training sessions.
- Ensure adequate staffing, employee discipline, accountability, and productivity.

5. Financial & Administrative Management

- Monitor centre revenue, operating expenses, profitability,



discounts, collections, and outstanding payments.
- Control controllable costs and improve centre-level operating margins.
- Ensure accurate billing, cash management, inventory control, and timely financial reporting.
- Review business performance and submit periodic reports to senior management.

6. Compliance & Coordination

- Ensure compliance with applicable healthcare regulations, safety protocols, documentation requirements, and organisational policies.
- Coordinate with corporate teams, doctors, vendors, and support functions for effective centre functioning.
- Ensure appropriate maintenance of equipment, infrastructure, cleanliness, and patient safety standards.

Required Skills & Competencies

- Strong business development and revenue management capabilities.
- Excellent team leadership and people management skills.
- Understanding of hospital or eye care centre operations.
- Strong analytical skills and proficiency in MIS, Excel, and performance dashboards.
- Excellent communication, interpersonal, and patient-handling skills.
- Ability to work with targets, manage multiple priorities, and solve operational challenges.
- Strong ownership, accountability, and problem-solving orientation.

Experience & Industry Preference

- 5–8 years of overall experience, preferably in hospital or healthcare operations.
- Prior experience managing an eye care centre, ophthalmology clinic, or hospital unit will be an advantage.
- Candidates with demonstrated success in achieving revenue targets, improving operational efficiency, and managing teams will be preferred.

Pay: ₹50,000.00 - ₹65,000.00 per month

Work Location: In person

📌 Centre Manager (Gorakhpur)
🏢 North Bridge Growth Partners
📍 Gorakhpur