Job Summary

We are looking for a courteous, proactive, and guest-focused Concierge Executive to join our Front Office team. The candidate will be responsible for providing personalized assistance to guests, coordinating transportation and travel arrangements, recommending local attractions and experiences, and ensuring a seamless and memorable guest journey.

The ideal candidate should have excellent communication skills, strong local knowledge, a professional personality, and a passion for delivering exceptional hospitality.

Key Responsibilities

- Welcome guests warmly and provide personalized concierge services throughout their stay.
- Assist guests with restaurant reservations, transportation, sightseeing, shopping, and local activity arrangements.
- Provide accurate information about hotel facilities, local attractions, events, restaurants, and travel options.
- Coordinate airport transfers, taxi services, luggage assistance, and other guest transportation requirements.
- Handle guest requests, inquiries, and special arrangements promptly and professionally.
- Assist VIP guests with personalized services and special requirements.
- Coordinate with Front Office, Housekeeping, Food & Beverage, Bell Desk, and other departments to ensure guest satisfaction.
- Maintain updated information on local attractions, restaurants, transportation services, and events.
- Handle guest feedback and service concerns professionally, escalating issues when necessary.
- Maintain accurate records of guest requests, bookings, reservations, and follow-up activities.
- Ensure all arrangements are confirmed and communicated clearly to guests.
- Maintain confidentiality of guest information and follow hotel policies and service standards.




- Promote hotel facilities and recommend suitable services based on guest preferences.
- Maintain skilled grooming, etiquette, and a welcoming attitude at all times.

Eligibility Criteria

- Minimum qualification: Graduate in Hospitality Management, Tourism, or a related field preferred.
- 1–3 years of experience in Concierge, Front Office, Guest Relations, or a similar hospitality role.
- Freshers with excellent communication and customer service skills may also apply.
- Good command of English; knowledge of additional languages is an advantage.
- Strong knowledge of local attractions, restaurants, transportation, and tourist destinations.
- Excellent communication, interpersonal, and problem-solving skills.
- Basic computer knowledge; experience with hotel PMS systems is preferred.
- Well-groomed, confident, courteous, and guest-oriented.
- Ability to multitask and work in rotational shifts, weekends, and holidays.

Skills Required

- Guest relations and personalized service
- Travel and transportation coordination
- Local area knowledge and destination recommendations
- Reservation and booking assistance
- Communication and interpersonal skills
- Complaint handling and problem-solving
- Interdepartmental coordination
- Professional etiquette and attention to detail

What We Offer

- Competitive salary based on qualifications and experience.
- Professional and supportive working environment.
- Training and career development opportunities.
- Opportunities for career growth within the hospitality industry.
- [Duty Meals / Other Benefits, if applicable.]

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Concierge Executive (Front Office) (Bhubaneswar)
🏢 Mayfair Hotels and Resorts
📍 Bhubaneswar