Hyderabad, Hyderabad, Telangana, India

1 - 2 Years

Employee

Job Description

Group Company: India

Designation: HELPDESK OPERATOR

Office Location:

Job Brief : We are seeking a dedicated and detail-oriented professional to join our facilities services team in India as a primary point of contact for technical support and service requests. This role involves managing and resolving incoming helpdesk inquiries efficiently, ensuring minimal disruption to facility operations. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a thorough understanding of IT and facility management systems. This position requires collaboration with various departments to maintain seamless service delivery and uphold the company’s commitment to operational excellence.

Responsibilities :

- Serve as the first point of contact for all helpdesk requests related to facility services, including IT hardware, software, and infrastructure issues.
- Log, track, and manage service tickets using the company’s helpdesk management system, ensuring timely resolution and accurate documentation.
- Diagnose and troubleshoot technical problems remotely or in office, coordinating with specialized teams when necessary.
- Prioritize and escalate complex issues to appropriate internal teams or external vendors while maintaining clear communication with end-users.
- Monitor and follow up on open tickets to ensure adherence to service level agreements (SLAs)



and customer satisfaction.
- Maintain an up-to-date knowledge base of common issues and solutions to improve first-contact resolution rates.
- Assist in the setup, configuration, and maintenance of IT equipment and facility-related technology systems.
- Provide training and guidance to end-users on basic troubleshooting and system usage to reduce recurring issues.
- Collaborate with cross-functional teams to support facility operations and implement process improvements.
- Generate regular reports on helpdesk performance metrics and identify areas for service enhancement.

Skill :

- Helpdesk Ticketing Systems (e.g., ServiceNow, Jira Service Desk)
- IT Hardware and Software Troubleshooting
- Facility Management Software
- Remote Desktop Support
- Incident Management
- Customer Service and Communication
- Problem-Solving and Analytical Thinking
- Time Management and Prioritization
- Basic Networking Knowledge
- Report Generation and Data Analysis

Qualifications :

- Bachelor’s degree in Information Technology, Computer Science, Facility Management, or a related field.
- Minimum of 2 years of experience in a helpdesk or technical support role within the facilities services or related industry.

Job Snapshot

Updated Date

20-10-2026

Job ID

Job-3763

Department

India

Location

Hyderabad, Hyderabad, Telangana, India

Experience

1 - 2 Years

Employee Type

Employee

Salary Range

INR 25,000 - 30,000 (Monthly)

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