- Lead daily and weekly operational sync-ups with clients and internal senior leadership to align on priorities, risks, dependencies, and delivery commitments across multiple portfolios.
- Represent offshore delivery in bi-weekly governance forums and executive reviews, ensuring strategic alignment and visibility into delivery health.
- Prepare and distribute comprehensive weekly portfolio health reports covering delivery status, key risks, KPIs, SLA adherence, and quality metrics.
- Govern end-to-end delivery processes by enforcing compliance with QE standards, intake workflows, governance frameworks, time tracking, and SLA management.
- Own and maintain agile governance dashboards tracking productivity, automation coverage, defect leakage, efficiency trends, and team performance.
- Conduct monthly portfolio reviews to assess performance, identify improvement opportunities, and drive corrective and preventive actions.
- Proactively identify, escalate, and mitigate delivery risks across teams, ensuring timely resolution and minimal business impact.
- Manage a large-scale workforce of 100+ onshore and offshore resources across multiple projects, ensuring optimal capacity planning, demand forecasting, and release estimation.




- Serve as a people leader and mentor for delivery managers and team leads, fostering leadership development and succession planning.
- Oversee performance management, engagement initiatives, morale improvement, and retention strategies; manage underperformance through structured PIPs and accountability frameworks.
- Champion enterprise-wide upskilling and cross-portfolio capability development, including Agentic AI adoption and AI-powered Quality Engineering (QE) initiatives.
- Drive innovation by promoting AI agents, reusable accelerators, automation frameworks, and smart testing utilities to enhance productivity and quality.
- Provide strategic technical oversight for major releases, cutovers, and production deployments; resolve critical technical impediments and escalations swiftly.
- Partner with technical leaders to scale reusable assets, optimize in-sprint automation, reduce regression cycles, and prevent rollback scenarios.
- Act as a trusted delivery partner to internal and external stakeholders, ensuring transparent, proactive communication and alignment across teams, vendors, and captive units on scope, timelines, and outcomes.

📌 QA Delivery Manager (Gurugram)
🏢 ValueLabs
📍 Gurugram