Company Description Innoviti Technologies is a Bengaluru-based payments technology company with over two decades of experience solving complex payment challenges for businesses of all sizes. Backed by leading investors, the company is recognized for its innovation in payment solutions and is a licensed RBI online payment aggregator. Innoviti’s products, including enterprise and mobile POS solutions and a payment collection app, help merchants unlock hidden value at the point of transaction. The company processes more than ₹72,000 Cr annually for thousands of offline and online merchants across India and holds a leading market share in offline enterprise retail. With multiple patents granted and more in progress, Innoviti offers team members exposure to advanced payment technologies and a fast-growing merchant ecosystem. Role Description The Customer Success Executive is a full-time, in office role based in Bengaluru. This role is responsible for supporting merchants using Innoviti’s payment solutions, ensuring smooth onboarding, timely issue resolution, and proactive engagement to drive product adoption and satisfaction. The Customer Success Executive will manage merchant accounts, track key performance and usage metrics, and coordinate with internal teams to address service requests and improve the customer experience. Day-to-day activities include handling customer queries, conducting follow-ups to secure retention,



providing product guidance and training, and documenting feedback to inform continuous improvements. The role involves close collaboration with sales, technical, and operations teams to deliver consistent, high-quality support to merchants. Qualifications
• Candidates should possess strong Customer Satisfaction and Customer Retention skills to build long-term, trust-based relationships with merchants.
• Candidates should possess solid Customer Support and Account Management skills to handle inquiries, manage escalations, and oversee merchant accounts effectively.
• Candidates should possess good Analytical Skills to interpret usage data, identify trends, and recommend actions that improve customer outcomes.
• Relevant experience in customer-facing roles within fintech, payments, SaaS, or retail technology is beneficial.
• Excellent verbal and written communication skills, with the ability to explain technical concepts in clear, simple language.
• Proactive problem-solving mindset, attention to detail, and the ability to work collaboratively with cross-functional teams.
• Bachelor’s degree in Business, Commerce, Technology, or a related field, or equivalent professional experience.
• Comfort working in a fast-paced environment and engaging with diverse merchants across different retail segments.

📌 Customer Success Executive (Bengaluru)
🏢 Innoviti Technologies
📍 Bengaluru