Role description Backup Storage Engineer L4 Role Purpose Provide handson L1 L2 and selected L3 operational support for backup and storage services across onpremises infrastructure and cloudintegrated protection platforms

Key Responsibilities
Monitor backup jobs storage s replication appliances media capacities hardware health and service queues take timely corrective action Perform daily administration of backup policies clients agents schedules retention media pools disk pools tape operations and reporting Support SANNAS operations including provisioning requests share permissions coordination zoningmasking changes under guidance multipath checks and capacity allocation Execute approved restores for files VMs databases applications and systems validate requester authorization and document recovery evidence Support cloudintegrated backup object storage gateway archive snapshot vault and replication services within defined runbooks Troubleshoot failed jobs connectivity agentservice issues credentials snapshots capacity media catalog hardware and performance symptoms Follow incident request change problem access configuration and knowledge processes with accurate technical records Perform health checks housekeeping log reviews patch support upgrades certificate renewals inventory updates and operational reporting Escalate product defects and complex issues to senior engineers or vendors with logs timelines impact and completed diagnostics Contribute to SOPs automation shiftleft trend analysis recurringissue elimination DR drills and audit evidence OnPremises Cloud Scope Onpremises scope data centers branchcampus locations physical and virtual infrastructure enterprise tools local connectivity operational processes and legacyregulated workloads Cloud scope AWS Microsoft Azure Google Cloud SaaS cloudnative monitoring and security identity integration private connectivity resilience tagging cost awareness and sharedresponsibility controls Hybrid scope consistent governance service mapping monitoring access configuration automation recovery reporting and support handoffs across both environments Technical Functional Skill Matrix Skill AreaExpected CapabilityPriority Backup operationsPolicies agents job monitoring disktape catalogs retention restores and troubleshootingMandatory Storage operationsSANNAS concepts LUNs shares zoning masking multipathing snapshots replication and capacityMandatory SystemsWindowsLinux fundamentals virtualization databases networking and application protection basicsMandatory Cloud protectionExposure to cloud backupvaultobjectarchivesnapshot services and hybrid gatewaysPreferred ITSMIncidentrequestchange handling SLA awareness documentation knowledge and shift handoverMandatory ScriptingBasic PowerShell shell Python APIs or reporting automationPreferred Required Qualifications Experience 5 to 8 years of relevant experience including ownership of complex enterprise services and production support Bachelors degree in engineering computer science information technology or a related discipline equivalent practical experience may be considered Demonstrated experience in enterprisescale environments with formal ITSM security audit change and servicelevel controls Strong analytical troubleshooting documentation presentation and stakeholdermanagement capabilities Ability to work across distributed teams and participate in planned changes incident bridges and oncall support when required Preferred Certifications Vendor backup or storage associate certification WindowsLinux or virtualization certification Cloud fundamentals ITIL Foundation Success Measures KPIs Daily backup success and agedfailure reduction Restore completion and evidence quality SLA compliance and ticket backlog Capacity threshold compliance and response Runbook adherence automation and audit readiness Behavioral Competencies Customer and business outcome orientation Ownership accountability and disciplined followthrough Transparent communication during normal operations and highseverity incidents Collaboration across towers vendors and geographies Continuous learning knowledge sharing and improvement mindset Risk awareness and sound judgment under pressure Screening Guidance Candidates should be assessed through a combination of architecturedesign discussion production troubleshooting scenarios operational governance examples cloudonpremises integration experience documentation quality and evidence of measurable service improvement For senior and architect roles validate decisionmaking stakeholder influence commercial awareness risk ownership and mentoring capability in addition to handson depth

📌 Specialist - System Management (Coimbatore)
🏢 LTM
📍 Coimbatore