Roles & Responsibilities
• Provide L2 support for Globalscape SFTP/MFT platforms, handling incidents, requests, and problem tickets
• Monitor SFTP services to ensure availability, performance, and SLA compliance
• Troubleshoot and resolve issues related to file transfers, connectivity, and user access
• Perform user provisioning, key management, and access control administration
• Coordinate with L3/engineering teams for escalations, root cause analysis, and major incidents
• Ensure adherence to security policies and compliance requirements (encryption, authentication, audit logs)
• Create and maintain operational documentation, runbooks, and SOPs
• Support patching, upgrades, and configuration changes in SFTP/MFT environments
• Assist in onboarding new partners/clients and configuring file transfer workflows
• Participate in change management processes to ensure secure and controlled implementation
• Work

location:
IDFC Bank, Airoli, Navi Mumbai.
• Candidate will be employed by Commedia (third-party payroll) but stationed at client location. 24/7 rotational shift environment required. Ideal Candidate
• Strong SFTP / MFT Profile with hands-on Globalscape EFT expertise and secure file-transfer troubleshooting
• Mandatory (Experience 1): Must have 4+ years of experience in Network Security / Secure File Transfer, with hands-on experience on Globalscape EFT (Enhanced File Transfer) MFT/SFTP platforms.
• Mandatory (Experience 2): Must have experience providing L2 support for Globalscape SFTP/MFT (incidents, requests, problem tickets), monitoring services for availability, performance, and SLA compliance.
• Mandatory (Experience 3): Must have experience with user provisioning, key management, and access-control administration,



and onboarding new partners/clients and configuring file-transfer workflows.
• Mandatory (Experience 4): Must have experience coordinating with L3/engineering for escalations, root-cause analysis, and major incidents, and supporting patching, upgrades, and configuration changes.
• Mandatory (Tech skill 1): Must have strong knowledge of SFTP, FTPS, SCP, and HTTPS file-transfer protocols, and key-based authentication (SSH keys, PGP encryption).
• Mandatory (Tech skill 2): Must have familiarity with firewalls, proxies, and network security fundamentals, with robust troubleshooting skills for connectivity, authentication, and transfer failures.
• Mandatory (Skill 1): Must have experience ensuring adherence to security policies and compliance (encryption, authentication, audit logs), and participating in change management for secure, controlled implementation.
• Mandatory (Skill 2): Must have an understanding of incident, change, and problem management (ITIL), and maintain operational documentation, runbooks, and SOPs.
• Mandatory (Domain): Banking-industry experience preferred; strong candidates with the same technical experience from another industry are acceptable.
• Mandatory (Note): Must be comfortable with a 24/7 rotational shift environment at the client site (IDFC Bank, Airoli, Navi Mumbai)
• Mandatory (Communication): Must have good communication and stakeholder-management skills.
• Preferred (Skills): Automation/scripting (PowerShell, Python, or Bash); file-transfer integrations with enterprise applications (ERP, banking, trading); audit/compliance familiarity (PCI-DSS, ISO 27001, SOX); exposure to other MFT platforms (Axway, TIBCO, IBM Sterling).

Experience:
4–6 years
· Work from office
· 6 days a week
· Notice period up to 30 days

📌 Network Security Engineer (Navi Mumbai)
🏢 Commedia Solutions
📍 Navi Mumbai