JD: Customer Success Intern

Company: BuildAmbit

Location: Sector 62, Noida

Work Mode: Work from Office (WFO)

Internship Duration: 6 Months

Stipend: ₹15,000 per month

Joining: Immediate

About BuildAmbit

BuildAmbit is an AEC-focused upskilling platform that empowers architects and civil engineers with industry-relevant skills, practical training, and career opportunities. We are looking for a proactive and learner-focused Customer Success Intern to enhance learner engagement, improve the overall learning experience, and maintain high Customer Satisfaction (CSAT) scores.

Key Responsibilities

- Learner Engagement: Plan and execute engagement activities, initiatives, and interactions to keep learners motivated and actively involved throughout their learning journey.
- Customer Satisfaction: Monitor learner satisfaction, collect feedback, identify concerns, and take proactive steps to maintain high CSAT scores.
- Customer Lifecycle Management: Develop a transparent understanding of the learner lifecycle, from onboarding and program participation to course completion.
- Relationship Management: Build strong relationships with learners through regular communication, follow-ups, and personalized support.
- Issue Resolution: Identify learner concerns, coordinate with internal teams, and ensure timely resolution of queries and grievances.
- Engagement Initiatives: Support the execution of learner events, activities, feedback surveys,



and community-building initiatives.
- Tracking and Reporting: Maintain records of learner interactions, engagement levels, feedback, and satisfaction metrics.
- Continuous Improvement: Identify opportunities to improve learner experience, engagement, retention, and overall program satisfaction.

Requirements

- Fresh graduates (Any Stream) who can join immediately.
- Strong verbal and written communication skills.
- A customer-first mindset with a genuine interest in learner engagement and relationship management.
- Basic understanding of the customer lifecycle and customer success principles.
- Good interpersonal, coordination, and problem-solving skills.
- Proactive, organised, and comfortable interacting with learners regularly.
- Basic proficiency in MS Excel or Google Sheets.
- Willingness to work full-time from our Sector 62, Noida office.

What You'll Gain

- Hands-on experience in customer success and learner experience management.
- Exposure to customer lifecycle management, CSAT measurement, and engagement strategies.
- Opportunity to work in a fast-growing EdTech and professional upskilling environment.
- Practical experience in cross-functional coordination and customer relationship management.

Interested candidates can apply for this six-month paid internship and start their career in Customer Success with BuildAmbit.

📌 Customer Success Intern (Noida)
🏢 BuildAmbit
📍 Noida