Roles & Responsibilities

- Support BM & OM in day-to-day branch operations which includes disbursement initiation, and file/document management.

- Address customer grievances promptly and effectively.

- Conduct support trainings for Center Managers to improve their operational understanding and productivity.

- Act as a resource person for resolving operational queries and guiding field staff.

- Ensure data accuracy, reporting, and compliance adherence.

- This is a PWD (Persons with Disabilities) inclusive role.

- Reporting To: Branch Manager – Microfinance.

- Office timings for PWD employee: 8:30 am – 5:00 pm with (2 hours break in between).

- Branch-based, cash handling, process-driven, tech (System) driven, customer-facing.

- Should be able to communicate and do tele calling to customers.

- Should be able to travel daily to branch without assistance (Preferably <5 Km of the branch).

Requirements

Ideal Candidate

- Solid Operations Manager Profile.
- Mandatory (Experience 1): Must be a Fresher or have a minimum of 1+ years of experience in onboarding and operations
- Mandatory (Experience 2): Must have experience supporting branch operations including disbursement initiation and document management
- Mandatory (Tech skill 1): Must have hands-on MS Office tools / advanced Excel and data reporting skills at an intermediate level
- Mandatory (Skill 1): Must be able to handle customer grievances and perform tele-calling
- Mandatory (Skill 2):



Must be able to conduct support trainings and resolve operational queries for field staff
- Mandatory (Education): Must be a Graduate (Commerce / Arts / Science)
- Mandatory (Note 1): Must be a native of rural areas (Tehsil / Village) and able to travel daily to the branch without assistance
- Mandatory (Note 2): Must be willing to work from the branch (8:30 am – 5:00 pm) and handle cash and customer-facing duties
- Mandatory (Exclusion): Candidates who use a wheelchair are not eligible for this role.
- Mandatory (Location): Check with candidates their preferred location of work, from the given list of cities in JD. check here cities-
- Mandatory: A valid UDID Certificate is mandatory
- Mandatory (language): Candidates must be proficient in the local language of their preferred work location.
- Preferred (Experience 1): Preferably resides within 5 Km of the branch location

Experience: up to 3 years · Work from office · 6 days a week · Notice period up to 30 days · Also in: Bihar Sharif, Tamil Nadu

Benefits

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

📌 Operations Manager (Persons with Disabilities PwD, Tier3 Cities) ) (Andhra Pradesh)
🏢 Bajaj FinServ
📍 Andhra Pradesh