Roles & Responsibilities
• Support BM & OM in day-to-day branch operations which includes disbursement initiation, and file/document management.
• Address customer grievances promptly and effectively.
• Conduct support trainings for Center Managers to improve their operational understanding and productivity.
• Act as a resource person for resolving operational queries and guiding field staff.
• Ensure data accuracy, reporting, and compliance adherence.
• This is a PWD (Persons with Disabilities) inclusive role.
• Reporting To: Branch Manager – Microfinance.
• Office timings for PWD employee: 8:30 am – 5:00 pm with (2 hours break in between).
• Branch-based, cash handling, process-driven, tech (System) driven, customer-facing.
• Should be able to communicate and do tele calling to customers.
• Should be able to travel daily to branch without assistance (Preferably <5 Km of the branch). Requirements Ideal Candidate
• Robust Operations Manager Profile.
• Mandatory (Experience 1): Must be a Fresher or have a minimum of 1+ years of experience in onboarding and operations
• Mandatory (Experience 2): Must have experience supporting branch operations including disbursement initiation and document management
• Mandatory (Tech skill 1): Must have hands-on MS Office tools / advanced Excel and data reporting skills at an intermediate level
• Mandatory (Skill 1): Must be able to handle customer grievances and perform tele-calling




• Mandatory (Skill 2): Must be able to conduct support trainings and resolve operational queries for field staff
• Mandatory (Education): Must be a Graduate (Commerce / Arts / Science)
• Mandatory (Note 1): Must be a native of rural areas (Tehsil / Village) and able to travel daily to the branch without assistance
• Mandatory (Note 2): Must be willing to work from the branch (8:30 am – 5:00 pm) and handle cash and customer-facing duties
• Mandatory (Exclusion): Candidates who use a wheelchair are not eligible for this role.
• Mandatory (Location): Check with candidates their preferred location of work, from the given list of cities in JD. check here cities
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• Mandatory: A valid UDID Certificate is mandatory
• Mandatory (language): Candidates must be proficient in the local language of their preferred work location.
• Preferred (Experience 1): Preferably resides within 5 Km of the branch location

Experience:
up to 3 years
· Work from office
· 6 days a week
· Notice period up to 30 days
· Also in: Bihar Sharif, Tamil Nadu Benefits Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

📌 Operations Manager (India)
🏢 Bajaj FinServ
📍 India