Technical Skills
• Expertise in Power Platform tools:
• Power Automate (Desktop & Cloud flows)
• Power BI (Including DAX
- Data Analysis Expressions)
• Power Apps (Canvas & Model-driven)
• M365 Copilot (Chat, Studio, Agent development)
• SharePoint Site
• Working knowledge of VBA scripting, SQL, Python, Generative AI, Tableau, and RPA tools.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Capability to deliver training sessions on automation and Power Platform tools.
• Solid analytical skills include capacity planning, effort estimation, FTE modeling, and predictive analysis. Functional Requirements
•

Experience:
4–7 years in Business Excellence / Process Improvement / Automation.
• Proven ability to identify process gaps and apply structured root cause analysis to deliver sustainable solutions.
• Strong stakeholder management skills with the ability to collaborate, influence, and drive outcomes.
• Ability to plan, analyze, and drive continuous improvement and innovation initiatives.
• Excellent communication, interpersonal, and project management skills.
• Ability to engage with senior leadership, business partners, and global stakeholders. Process-Specific Skills
• Hands-on experience in creation of tools for:
• Workflow automation
• Data extraction and transformation
• Development of Copilot agents and chatbots
• Develop intuitive Power BI dashboards incorporating DAX-based calculations
• Ability to drive an efficiency-focused and high-performance work environment.




• Strong collaboration skills across cross-functional teams with diverse requirements. Soft Skills
• Excellent verbal, written, and listening skills.
• Strong decision-making capability with a results-oriented mindset.
• Effective negotiation and influencing skills.
• Ability to think creatively and drive innovative problem-solving.
• Strong relationship management with internal and external stakeholders.
• Ability to identify business needs and evaluate alternative solutions.

Key Responsibilities
• Operational Excellence & Strategy
• Lead and implement business excellence initiatives aligned with organizational goals.
• Identify and eliminate inefficiencies across key operational functions (e.g., underwriting, claims, customer service).
• Project Leadership
• Manage end-to-end cross-functional projects, including automation and transformation programs.
• Develop business cases, define KPIs, and ensure effective benefits realization and tracking.
• Process Improvement
• Analyze existing processes to identify gaps and inefficiencies.
• Apply data-driven methodologies to implement optimized solutions.
• Facilitate root cause analysis and corrective/preventive actions.
• Compliance & Risk Management
• Ensure adherence to regulatory requirements and internal governance standards.
• Identify operational risks and implement mitigation strategies.
• Team Development & Collaboration
• Mentor and coach team members on power tools.
• Foster a culture of innovation, accountability, and continuous improvement.
• Drive collaboration across functions to achieve business objectives.

📌 Team Leader (Noida)
🏢 MetLife
📍 Noida