– Program Manager

K12 Technoservices Pvt. Ltd. | Orchids The International School

Location : Pune, Hyderabad, Bengaluru, Coimbatore, Mumbai

About K12 Technoservices Pvt. Ltd.

K12 Technoservices Pvt. Ltd. is associated with Orchids The International School, an education organisation focused on delivering quality schooling and creating meaningful learning experiences for students.

Website: www.orchidsinternationalschool.com

Job Title: Program Manager – School Operations & Business Development

Role overview The Program Manager will be responsible for managing the overall operations, business development, admissions, and revenue growth of the assigned school branch. The role requires an individual who can effectively manage cross-functional teams, drive admission and revenue targets, execute field marketing initiatives, build strategic partnerships, and ensure smooth day-to-day school operations.

The position will act as a key link between the school branch, parents, employees, management, and central corporate teams to ensure operational excellence, customer satisfaction, and business growth.

Key responsibilities

1. Business development, admissions & revenue growth

- Drive overall admission targets and revenue generation for the assigned school branch.
- Develop and execute strategies to increase student enrolment s and achieve business objectives.
- Monitor admission pipelines, conversion ratios, revenue performance, and collection targets.
- Identify new business opportunities and potential catchment areas for student admissions.
- Build and maintain relationships with parents, preschool partners, tutors, and other relevant stakeholders.
- Establish and manage preschool tie-ups and strategic partnerships to generate admission leads.
- Ensure timely collection of tuition fees, transport fees, fines, and other applicable charges.
- Monitor outstanding fee dues and ensure timely follow-up and collection.

2. Field sales & team management

- Lead, manage, and monitor a team of approximately 5-10 members responsible for field sales, counselling, and business development.
- Set individual and team targets, monitor performance, and ensure achievement of assigned goals.
- Guide, motivate, and develop team members to improve productivity and business outcomes.
- Conduct regular performance reviews and provide necessary coaching and support.
- Ensure effective coordination between field sales, counselling, admissions, and marketing teams.
- Participate in recruitment and selection of administrative and business development team members.

3. Marketing, field activities & brand promotion

- Analyse local marketing needs, market trends, and business opportunities.
- Develop and implement field marketing and business development plans.
- Plan and execute Below-the-Line (BTL) activities, promotional campaigns, events, and community engagement initiatives.




- Identify opportunities for school promotions and increase brand visibility within the assigned catchment area.
- Coordinate with internal marketing and corporate teams for campaign execution.
- Plan, organise, and host admission-related events and promotional activities.
- Evaluate campaign performance and submit reports on lead generation, conversions, and outcomes.

4. School & branch operations

- Ensure smooth day-to-day operations of the assigned school branch.
- Oversee administrative functions, campus maintenance, housekeeping, inventory, and vendor management.
- Ensure the school campus, playgrounds, courts, and other facilities are maintained appropriately.
- Monitor inward and outward movement of materials and maintain relevant records.
- Coordinate with Procurement, Logistics, Projects, Academics, Marketing, HR, and other corporate departments.
- Identify operational gaps and implement standardised processes to improve efficiency.
- Monitor branch-related operational reports and present updates to management.

5. Parent relationship management & grievance resolution

- Act as the primary point of contact for parents regarding non-academic matters.
- Ensure timely resolution of parent complaints and grievances.
- Monitor the complaint register and coordinate with the Front Office, Accounts, and Campus teams for closure.
- Build strong parent relationships and maintain a high level of service satisfaction.
- Handle escalations professionally and ensure effective communication with stakeholders.

6. Staff administration & employee coordination

- Monitor staff strength, attendance, and workforce requirements at the branch.
- Coordinate with HR for recruitment, attendance regularisation, salary processing, and employee-related matters.
- Ensure employee grievances are addressed and escalated to the appropriate departments.
- Maintain proper recruitment and employee-related records.
- Support training and development initiatives for branch operations and administrative teams.

7. Transport & infrastructure management

- Monitor daily school transport operations and ensure smooth functioning of the bus fleet.
- Ensure timely vehicle maintenance and proper functioning of GPS/GPRS tracking systems.
- Coordinate with transport vendors and ensure compliance with prescribed safety procedures.
- Ensure regular driver breathalyser testing as specified by company procedures.
- Monitor campus maintenance registers and ensure timely closure of maintenance issues.

8. Finance, collections & vendor management





- Monitor branch-level fee collections, outstanding dues, and revenue reports.
- Manage branch petty cash and ensure supporting documentation is maintained.
- Coordinate vendor payments and ensure timely submission of invoices and supporting documents.
- Monitor vendor performance and ensure adherence to agreed service standards.
- Coordinate with Finance and Accounts teams for financial and operational requirements.

9. Management reporting & stakeholder coordination

- Prepare and present regular reports on admissions, revenue, collections, marketing activities, and branch operations.
- Conduct periodic performance reviews and provide updates on business targets.
- Coordinate with management, trustees, parents, vendors, and internal stakeholders.
- Support quarterly reviews and ensure timely closure of assigned action points.
- Ensure effective communication and coordination across all business verticals.

Desired candidate profile

- Educational qualification
- Graduate in any discipline is required.
- Postgraduate qualification or MBA in Business Administration, Marketing, or Operations will be an added advantage.

Experience

- Experience in business development, field sales, school operations, admissions, or education-sector management.
- Hands-on experience in managing and driving field sales teams.
- Experience in handling revenue targets, admissions, marketing activities, and stakeholder relationships.
- Exposure to branch operations, vendor management, and administrative functions will be preferred.

Skills and competencies

- Solid leadership and team management capabilities.
- Excellent communication, presentation, negotiation, and interpersonal skills.
- Strong business acumen and revenue-driven mindset.
- Ability to manage multiple responsibilities and stakeholders.
- Excellent planning, execution, and problem-solving abilities.
- Strong analytical skills with the ability to interpret business and operational reports.
- Customer-centric approach with a focus on parent satisfaction.
- Self-motivated, proactive, and comfortable working in a target-driven environment.
- Willingness to travel locally between branches and assigned locations.

Key performance indicators (KPIs)

- The performance of the Program Manager will be evaluated on:
- Achievement of admission and revenue targets.
- Fee collection efficiency and reduction in outstanding dues.
- Lead generation and admission conversion rates.
- Productivity and performance of the field sales team.
- Number and effectiveness of preschool and other strategic tie-ups.
- Execution and effectiveness of BTL marketing activities.
- Parent satisfaction and timely grievance resolution.
- Efficiency of school operations and campus maintenance.
- Vendor management and operational cost control.
- Timely reporting and coordination with corporate teams.

📌 Program Manager (Mumbai)
🏢 K12 Techno Services
📍 Mumbai