Company Description:

Cravioo is a growing organization focused on delivering high-quality solutions and services to its clients. The company values collaboration, clear communication, and strong customer relationships to drive successful outcomes. Team members are encouraged to take initiative, contribute ideas, and support continuous improvement across processes.

Cravioo offers an environment where individuals can develop their skills while working closely with clients and colleagues. The company is committed to maintaining an inclusive, respectful, and performance-driven workplace.

Role Description The Onboarding Specialist at Cravioo is a part-time, on-site role based in the Greater Hyderabad Area.

In this role, the specialist guides new clients through the onboarding process, ensuring a smooth transition from initial sign-up to active use of Cravioo’s products or services.

Day-to-day tasks include conducting onboarding meetings, gathering client requirements, configuring accounts, and walking clients through product features and best practices.

The specialist also responds to client questions, identifies potential issues early, and coordinates with internal teams to resolve them. Maintaining accurate onboarding documentation, tracking progress, and providing clear status updates to clients and stakeholders are key aspects of this position.

Key Responsibilities

- Identify, contact, and visit local restaurant owners to introduce them to our platform.
- Build and maintain a solid pipeline of potential restaurant partners within assigned territories.
- Conduct outreach through calls, in-person visits, and relationship-building activities to onboard new merchants.
- Clearly explain the app’s features, pricing structure, and value proposition to restaurant owners.
- Demonstrate how the platform can help increase delivery sales and improve restaurant operations.




- Guide restaurant owners through the onboarding process, including account registration and profile setup.
- Assist in uploading menus, adding business information, setting banking details, and configuring operating hours.
- Train restaurant staff on how to use the merchant dashboard and manage incoming digital orders.
- Serve as the primary point of contact for new partners during their first 30 days to ensure a smooth launch.
- Track onboarding progress, resolve merchant issues, and maintain high conversion and activation rates.
- Collaborate with internal teams to improve merchant experience and support growth targets.

Qualifications

- Strong client-facing skills, including Customer Onboarding and Client Onboarding capabilities.
- Excellent Interpersonal Skills and Communication skills for engaging with clients and internal teams.
- Solid Analytical Skills to understand client needs, interpret data, and troubleshoot onboarding challenges.
- Ability to manage multiple onboarding processes, prioritize tasks, and maintain organized records.
- Experience in customer success, account management, or implementation roles is beneficial.
- Comfort working on-site in the Greater Hyderabad Area and collaborating with cross-functional teams.
- Proficiency with common office software and CRM or onboarding tools is an advantage.
- Relevant education in business, communications, or a related field, or equivalent practical experience.

Mobility

- Willingness to travel locally to meet restaurant owners face-to-face.
- Ability to work in a field-based role with frequent travel and on-site meetings.

Pay Scale

Performance only Incentives

You will have opportunity to earn incentives up to ₹35,000 per month based on achievements.

Minimum hours to work per week: 10 hours.

Opportunity for full time role transition after successfully completing 2 months internship role.

📌 Intern - Product Specialist and Onboarding Executive (Hyderabad)
🏢 Cravioo
📍 Hyderabad