Professional/Fluent English communication is mendatory.
Overview :
We are looking for a credit control executive to join our team. The role involves monitoring rent payments, following up on outstanding balances, communicating with tenants and councils and assisting with rent - related queries, including universal Credit payments.
Key Responsibilities :
● Follow up with tenants, councils and Universal Credit regarding outstanding rent payments and arrears.
● Monitor rent accounts, identify overdue payments and maintain accurate records.
● Liaise with tenants regarding Universal Credit claims, housing benefit payments and payment delays.
● Communicate with relevant teams to resolve rent discrepancies and payment-related queries.
● Agree on appropriate payment arrangements with tenants, where authorised.
● Maintain regular communication with internal teams to monitor and follow up on outstanding balances.
● Escalate complex cases, unresolved arrears and payment disputes to the relevant manager.
● Update spreadsheets, systems and reports to track outstanding payments and collection progress.
● Follow company procedures, maintain confidentiality and ensure accurate documentation of all communications.
● Prepare regular reports on rent arrears, outstanding balances and collection progress.
Essential skills and Requirements :
● Good Verbal and written English communication skills.
● Valuable organisational skills and attention to detail.
● Knowledge of MS Excel and data management.
● Confidence in communicating with different stakeholders, including tenants , landlords and internal teams.
Job Timings :
Mon - Fri :- 01:00 PM to 10:30 PM , Sat : 01:00 PM to 7:30 PM (During Summers)
Mon - Fri:- 02:00 PM to 11:30 PM , Sat : 02:00 PM to 8:30 PM (During Winters)
Salary : ₹25000 to ₹30000 Per Month
Benefits:
- Paid sick time
- Paid time off
Application Question(s):
- Are you proficient with basic MS Excel and Data Management ?
Experience:
- Data Management : 1 year (Required)
Language:
- Fluent/Professional English (Required)
Work Location: In person
📌 Credit Controller (Rajkot)
🏢 Zobone International Outsourcing
📍 Rajkot
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