JD: Customer Success Intern Company: BuildAmbit

Location:
Sector 62, Noida Work Mode: Work from Office (WFO) Internship Duration: 6 Months Stipend: ₹15,000 per month Joining: Immediate About BuildAmbit BuildAmbit is an AEC-focused upskilling platform that empowers architects and civil engineers with industry-relevant skills, practical training, and career opportunities. We are looking for a proactive and learner-focused Customer Success Intern to enhance learner engagement, improve the overall learning experience, and maintain high Customer Satisfaction (CSAT) scores.

Key Responsibilities
• Learner Engagement: Plan and execute engagement activities, initiatives, and interactions to keep learners motivated and actively involved throughout their learning journey.
• Customer Satisfaction: Monitor learner satisfaction, collect feedback, identify concerns, and take proactive steps to maintain high CSAT scores.
• Customer Lifecycle Management: Develop a clear understanding of the learner lifecycle, from onboarding and program participation to course completion.
• Relationship Management: Build solid relationships with learners through regular communication, follow-ups, and personalized support.
• Issue Resolution: Identify learner concerns, coordinate with internal teams, and ensure timely resolution of queries and grievances.
• Engagement Initiatives: Support the execution of learner events, activities, feedback surveys,



and community-building initiatives.
• Tracking and Reporting: Maintain records of learner interactions, engagement levels, feedback, and satisfaction metrics.
• Continuous Improvement: Identify opportunities to improve learner experience, engagement, retention, and overall program satisfaction. Requirements
• Fresh graduates (Any Stream) who can join immediately.
• Strong verbal and written communication skills.
• A customer-first mindset with a genuine interest in learner engagement and relationship management.
• Basic understanding of the customer lifecycle and customer success principles.
• Good interpersonal, coordination, and problem-solving skills.
• Proactive, organised, and comfortable interacting with learners regularly.
• Basic proficiency in MS Excel or Google Sheets.
• Willingness to work full-time from our Sector 62, Noida office. What You'll Gain
• Hands-on experience in customer success and learner experience management.
• Exposure to customer lifecycle management, CSAT measurement, and engagement strategies.
• Opportunity to work in a fast-growing EdTech and professional upskilling environment.
• Practical experience in cross-functional coordination and customer relationship management. Interested candidates can apply for this six-month paid internship and start their career in Customer Success with BuildAmbit.

📌 Customer Success Intern (Noida)
🏢 BuildAmbit
📍 Noida