We are seeking a skilled Workforce Management Analyst to join our team in Tamil Nadu. The ideal candidate will have a solid background in real-time queue monitoring and workforce management, with proficiency in advanced Excel and experience with tools such as Genesys and Avaya. As a Workforce Management Analyst, you will play a crucial role in optimizing workforce efficiency and ensuring that service levels are met.

Key Responsibilities:
Monitor real-time queue metrics and performance indicators to ensure optimal staffing levels and service delivery.
Analyze workforce data to identify trends and make recommendations for improvements.
Collaborate with team leaders and management to develop staffing plans that align with business needs.
Utilize advanced Excel skills to create reports and dashboards that provide insights into workforce performance.




Work with Genesys and Avaya systems to manage call routing and workforce scheduling effectively.
Assist in payroll processes for bank operations, ensuring accuracy and compliance with company policies.

Required Skills:
Strong understanding of real-time queue monitoring (RTQM) and related metrics.
Experience with workforce management (WFM) tools and methodologies.
Proficiency in advanced Excel for data analysis and reporting.
Familiarity with Genesys and Avaya systems.
Knowledge of bank payroll processes is a plus.

If you are a proactive individual with a passion for workforce optimization and a desire to contribute to a energetic team, we encourage you to apply for this exciting prospect.

📌 Workforce Management Analyst Chennai
🏢 D7CODE Technologies
📍 Chennai