We are seeking a dedicated Quality Analyst to join our team in Rajasthan. The ideal candidate will be responsible for ensuring the quality of our call services through meticulous auditing and analysis. As a Quality Analyst, you will play a crucial role in maintaining high standards of service delivery and customer satisfaction.

Key Responsibilities:
Conduct regular call audits to assess the quality of service provided by our team.
Analyze call recordings and provide constructive feedback to improve performance.
Collaborate with team members to develop and implement quality assurance processes.
Prepare detailed reports on call quality metrics and present findings to management.
Identify trends and areas for improvement based on audit results.




Assist in training and coaching staff on quality standards and best practices.

Required Skills:
Robust understanding of call quality metrics and quality audit processes.
Excellent analytical skills with attention to detail.
Ability to provide constructive feedback and work collaboratively with team members.
Proficient in using quality assurance tools and software.
Robust communication skills, both verbal and written.

If you are passionate about quality assurance and have the required experience, we encourage you to apply for this exciting prospect to contribute to our team's success.

📌 Quality Analyst Jaipur
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Jaipur