Company Description KEWAT AIRWAYZ AIRPORT GROUND SERVICE PVT. LTD. provides airport ground services that support protected, efficient, and customer-focused air travel operations. The company works closely with airlines and airport authorities to deliver reliable passenger assistance and baggage handling services. Team members are expected to maintain high standards of professionalism and service quality in a fast-paced environment. KEWAT AIRWAYZ offers opportunities to learn airport processes, develop customer service skills, and build a career in aviation services.
Role Description The Trainee Customer Service Executive is a full-time, in office role based in Kolkata. The role involves assisting passengers at check-in counters, boarding gates, and customer service desks, while ensuring transparent and courteous communication. Day-to-day tasks include handling inquiries, guiding passengers through airport procedures, resolving basic service issues, and supporting senior staff with documentation and coordination. The trainee will follow established service protocols, maintain accurate records, and contribute to a smooth and positive passenger experience.



Training and supervision will be provided to help develop aviation-specific customer service skills and operational awareness.
Qualifications
Candidates should possess strong Interpersonal Skills to communicate clearly, listen actively, and interact respectfully with passengers and colleagues.
Candidates should possess Customer Support and Customer Service skills to handle inquiries, provide assistance, and manage passenger interactions professionally.
Candidates should possess Customer Satisfaction and Customer Service Management skills to help ensure positive experiences and support the resolution of service-related concerns.
Relevant skills such as fluency in English and local languages, basic computer literacy, and the ability to follow standard procedures and safety guidelines.
Qualifications such as a high school diploma or equivalent; prior experience in customer-facing roles or hospitality is an advantage but not mandatory.
Additional attributes including reliability, time management, willingness to work in shifts, and the ability to remain calm and courteous in busy or challenging situations.

📌 Trainee Customer Service Executive Kolkata (India)
🏢 KEWAT AIRWAYZ AIRPORT GROUND SERVICE PVT.LTD
📍 India