Company Description Bajaj Finance is a leading non-banking financial company in India, offering a wide range of financial products and services to retail and commercial customers. The company is known for its focus on customer-centric solutions, innovative credit offerings, and technology-driven processes. Bajaj Finance operates through an extensive branch network, providing accessible finance options to diverse communities. Team members are encouraged to deliver high-quality service, uphold regulatory standards, and support the company’s growth by building strong customer relationships.
Role Description This is a full time, on-site Customer Service Representative role based in Anantapur. The Customer Service Representative will handle inbound and outbound customer interactions via phone, email, and in-person visits, addressing queries related to loans, payments, and account information. The role involves resolving customer concerns, providing accurate information about products and services, and guiding customers through application and documentation processes. The representative will maintain detailed records of interactions, escalate complex issues when needed, and follow company policies and compliance guidelines.



Daily responsibilities also include meeting service-level expectations, contributing to customer satisfaction and retention, and collaborating with branch and operations teams.
Qualifications
Experience in customer-facing roles, such as Customer Service Representatives and Customer Support positions.
Ability to enhance Customer Satisfaction through responsive, solution-oriented interactions.
Solid understanding of Customer Service principles and practices.
Focus on delivering a positive and consistent Customer Experience across all touchpoints.
Excellent verbal and written communication skills in English and local languages.
Strong interpersonal skills, patience, and professionalism when dealing with diverse customers.
Basic computer proficiency and familiarity with CRM or customer management systems.
Ability to work in office in Anantapur, manage time effectively, and handle multiple queries efficiently.
Prior experience in financial services or banking is an advantage.
Minimum educational qualification: high school diploma; a graduate degree in business, commerce, or related fields is preferred.

📌 Customer Service Representative Anantapur
🏢 Bajaj Finance
📍 Anantapur