Job Description: Hub Manager – Last Mile OperationsCompany: Shadowfax Technologies

Department: Operations

Role: Hub Manager

Experience: 2–5 Years

Industry: Logistics, E-commerce, Last-Mile Delivery

Job SummaryWe are looking for a agile and result-oriented Hub Manager to manage day-to-day hub operations, ensure timely deliveries, handle delivery partners, and maintain operational efficiency. The ideal candidate should have experience in last-mile logistics, team management, and shipment handling.
Key ResponsibilitiesManage daily hub operations, including shipment receiving, sorting, scanning, dispatch, and delivery.
Ensure timely delivery of shipments while meeting operational SLAs and performance targets.
Manage and supervise delivery partners, including rider allocation, attendance, productivity, and performance.
Ensure adequate rider availability to meet daily shipment volumes and operational requirements.
Monitor shipment aging, pending deliveries, failed deliveries, returns, and reattempts.
Coordinate with central operations, customer support, and other stakeholders to resolve operational issues.
Track key performance indicators (KPIs), including delivery success rate, productivity, attendance, and service quality.
Ensure adherence to company SOPs,



safety standards, and operational processes.
Identify process gaps and implement corrective actions to improve hub performance.
Prepare daily operational reports and share performance updates with management.
Manage customer escalations and ensure timely resolution of delivery-related issues.
Required Skills and QualificationsGraduate in any discipline preferred.
2–5 years of experience in logistics, courier, e-commerce, or last-mile delivery operations.
Prior experience managing a delivery hub, delivery team, or rider network.
Good understanding of shipment movement, dispatch planning, and delivery processes.
Solid team management, problem-solving, and communication skills.
Basic knowledge of MS Excel and operational reporting.
Ability to work in a rapid-paced operational environment and manage time-sensitive targets.
Knowledge of the local area and delivery routes is an added advantage.

Preferred Candidate ProfileCandidates with experience in last-mile delivery companies, courier services, e-commerce logistics, or hyperlocal delivery operations will be preferred.

Interested candidates can share their updated CV for further consideration.

📌 Hub Manager Pune
🏢 Shadowfax
📍 Pune