WE'RE HIRING: DESKTOP SUPPORT ENGINEER - L2 (ONSITE - THANE, MAHARASHTRA)

Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact.

We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the prospect to develop and succeed in a global enterprise environment.

Role Summary

We are seeking a customer-focused and enthusiastic Desktop Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential.

You will be part of a team-oriented IT support team providing hands-on technical support across a wide range of devices and enterprise systems.

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Key Responsibilities
Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals
Deliver high-quality customer service to all users, including VIPs




Troubleshoot hardware and software issues across Windows environments
Perform PC builds, deployments, imaging, and reimaging activities
Handle IMAC activities (Install, Move, Add, Change) and project tasks
Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup
Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
Manage incidents using ITSM/ticketing tools and ensure SLA compliance
Maintain and update documentation, knowledge base articles, and asset records
Collaborate with internal IT teams and external vendors for issue resolution
Provide remote support when required

Benefits - Why Join Us?

At Excis, your work truly matters. You will be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success.

We offer:
A supportive and inclusive work environment
Continuous learning and skilled growth opportunities
Exposure to global enterprise clients and technologies
Competitive compensation and clear career development pathways

📌 Onsite It Support Engineer Copy Mumbai
🏢 Excis Compliance
📍 Mumbai