Job Description (JD) – CRM Executive

Industry: E-commerce Platform/ Website

Position: CRM Executive

Department: Customer Relationship Management

Experience: 1–3 Years (Preferred)

Location: New Delhi

Salary: 20,000-30,000

Job Responsibilities
Manage customer relationships and ensure a positive customer experience.
Handle customer queries, complaints, and feedback through calls, emails, WhatsApp, and chat.
Maintain customer databases and update customer information regularly.
Coordinate with the sales, operations, and delivery teams to resolve customer issues.
Follow up with customers regarding orders, returns, refunds, and delivery status.
Monitor customer satisfaction and work on improving customer retention.
Execute CRM campaigns through email, SMS, and WhatsApp to engage customers.




Track customer interactions and prepare daily or weekly reports.
Identify customer concerns and provide timely solutions.

Required Skills
Positive communication and interpersonal skills.
Basic knowledge of CRM software and e-commerce operations.
Proficiency in MS Excel and Google Sheets.
Robust problem-solving and customer-handling skills.
Ability to manage multiple tasks and meet deadlines.
Customer-focused attitude with valuable coordination skills.

Qualification
Graduate in any discipline.
Prior experience in CRM, customer support, or e-commerce will be preferred.

📌 Crm Executive New Delhi (India)
🏢 Surya Jobs OPC Private
📍 India