Make outbound calls to customers for payment/dues collection and follow-up.
Inform customers about outstanding amounts, due dates, and payment details.
Follow up regularly with customers who have pending or overdue payments.
Understand customer concerns and provide appropriate payment-related information.
Negotiate and coordinate with customers regarding payment commitments and timelines.
Maintain accurate records of calls, customer responses, payment commitments, and follow-ups.
Update collection status in Excelon a daily basis.
Achieve assigned daily/weekly/monthly collection targets.
Escalate difficult or long-pending cases to the Team Leader/Manager.
Coordinate with the Collection team to verify payments and outstanding balances.
Maintain qualified and polite communication with customers.
Prepare daily/weekly collection and follow-up reports.
Ensure all customer information and payment details are handled confidentially.

📌 Collection Associate Chennai
🏢 Bsquare consultants
📍 Chennai