Roles and Responsibility
Provide technical support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Collaborate with internal teams to enhance product knowledge and customer satisfaction.
Develop and maintain comprehensive documentation of customer interactions and resolutions.
Analyze customer feedback to identify areas for improvement and implement changes.
Stay updated with current technologies and industry trends to provide accurate support.
Job Requirements
Solid understanding of technical concepts and principles.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced setting and prioritize tasks effectively.
Proficient in using various software applications and tools.
Strong analytical and troubleshooting skills.
Experience working with customers and providing technical support.
📌 Customer Service Specialist Kolkata
🏢 Talent Acquaintance
📍 Kolkata
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